{"id":9197,"date":"2022-09-23T07:00:06","date_gmt":"2022-09-23T07:00:06","guid":{"rendered":"https:\/\/carecomputers.co.uk\/?p=9197"},"modified":"2022-09-23T07:00:06","modified_gmt":"2022-09-23T07:00:06","slug":"microsoft-power-virtual-agents","status":"publish","type":"post","link":"https:\/\/creativeideasfactory.co.uk\/carenew\/microsoft-power-virtual-agents\/","title":{"rendered":"Microsoft Power Virtual Agents"},"content":{"rendered":"

For businesses to stay competitive in the age of Amazon and instant live chat support, they must offer quick & accessible customer service options.<\/p>\n

Virtual chatbot agents have become an increasingly popular way for organisations to provide 24\/7 support to their users. In fact, Tidio<\/a> found that 62% of consumers would prefer to use an automated chatbot rather than wait for a human agent to respond to their query.<\/p>\n

Indeed, chatbots are the most convenient service channel for simple, quick questions. Instant responses from an automated agent are a key advantage for businesses when consumers feel comfortable handling issues without a human agent.<\/p>\n

Despite the clear benefits of using a virtual service bot, only 19% of businesses<\/a> have added chatbots to their sites. That is where Microsoft Power Virtual Agents <\/strong>comes in. This tool allows you to effortless add and configure sophisticated, AI-powered bots to your customer service workflow.<\/p>\n

What is Microsoft Power Virtual Agents? How has Power Virtual Agents revolutionised chatbots? Why should you use this tool to implement your no-code automated customer service system?<\/p>\n

Chatbots in the Past: Slow, unreliable, and \u201cdumb\u201d<\/strong><\/h3>\n

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The adoption of customer service chatbots – up until a few years ago – had been slow. Why? Many service bot solutions were slow and unreliable – and did not allow customers to write queries as they would naturally say them.<\/p>\n

Instead, legacy chatbots required very specific search keywords to function – and essentially acted as a glorified search engine for your knowledge base.<\/p>\n

For these reasons – in 2017 – only 34% of consumers were comfortable<\/a> with using AI chatbots for online retail, dropping to 10-15% for car insurance and government services.<\/p>\n

Since then, however, chatbot providers have continually improved their AI algorithms to get better at parsing and interacting with natural language. Microsoft\u2019s AI Labs finetuned their Conversational AI<\/a> to better hold conversations and support interactions. In fact, it is this very AI that powers Microsoft Power Virtual Agents.<\/p>\n

Now, at least 80% of consumers have used an AI chatbot at least once<\/a> – and a further 87%<\/a> believe that chatbots are effective in resolving their queries.<\/p>\n

What is Microsoft Power Virtual Agents?<\/strong><\/h3>\n

Power Virtual Agents – or PVA – is a tool created by Microsoft that lets you create AI-powered chatbots for customer service applications.<\/p>\n

With this platform, businesses can easily create, test, and publish powerful bots for responding to simple answers to common questions or even resolving complex issues through conversations.<\/p>\n

These virtual agents are powered by the Azure Bot Framework. With this, customers can interact with these bots through a variety of touchpoints, including:<\/p>\n